Rescheduling Policy

Except in the case of an emergency, you must provide Harmony Hands Massage with at least 24 hours notice to reschedule, by telephone. If you fail to provide 24 hour notice by telephone you will be charged for services. It is the client’s responsibility to be aware of the scheduled appointment time. “Reminder calls” are not standard practice and do not release the client from responsibility. Definition of an emergency for therapist and/or client is illness of self, partner or immediate family or car emergency. Email is NOT an acceptable form of notification.

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” They will be charged for their “missed” appointment.

Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

We look forward to serving you!